System Status
All Systems Operational
System Components
Web Dashboard
Access to the DelightChat web interface for messaging, support, and automations.
Servers (AWS EC2)
Runs the core DelightChat platform (your dashboard, APIs, etc.).
Real-time System Triggers (Pusher Channels Webhooks)
Responds to real-time actions in the system, like user activity or status changes.
Main Database (AWS RDS)
Stores user accounts, team data, automation rules, etc.
Mobile App (iOS)
DelightChat's iOS app for merchant support and notifications.
AWS API Gateways
Lets DelightChat connect to external apps.
Chat Data Storage (AWS DynamoDB)
Stores your chat messages, timestamps, and sync logs.
In-App Live Updates (Pusher Channels WebSocket)
Powers instant updates across the app to keep data and content fresh in real time.
Mobile App (Android)
DelightChat's Android app for real-time team and customer chat.
File Storage (AWS S3)
Holds images, attachments, and any uploaded files in chat.
Message Processing (AWS Lambda)
Handles background tasks like auto-replies, syncs, and tagging.
Mobile Push Notifications (Pusher Beams)
Sends real-time push notifications to users' mobile devices.
Instagram & Facebook Messaging
Meta platform messaging (DMs & comments) integrated into DelightChat.
Media File Storage (Cloudflare R2)
Holds images, attachments, and any uploaded files in chat.
Internal Notifications (AWS SNS)
Lets DelightChat systems alert each other for updates and triggers.
Email (SendGrid)
Email messages sent by merchants from DelightChat to customers (e.g. order updates, replies) are delivered through SendGrid. If there is an outage, outbound emails may be delayed or fail.
WhatsApp Business API
Messaging performance through the WhatsApp Business API.
Marketing & Automation
Flows, campaigns, and rule-based automations.
Reporting & Analytics
Dashboard data, metrics, and usage reports.
Shopify API
Real-time syncing with your Shopify store (orders, customers, tickets).
Servers & Infrastructure
These systems run the core of DelightChat — making sure everything works smoothly behind the scenes, like loading the dashboard, handling requests, and keeping the app reliable and fast.
Databases & Storage
This is where all your important data is safely stored — like chat history, files, and customer details — so it’s always available when you need it.
Real-time Updates & Services
Enables instant updates, live sync, and push notifications across the app. These services power the real-time experience that keeps users and teams in sync without delays.